AirtelTigo has announced that it is partnering with Glo to provide better customer service for Glo subscribers. This announcement was made in a release on the social platform of AirtelTigo. By 23rd, April, 2022, all Glo customers should will be joined to the AirtelTigo network.
“In this strategic business move with AirtelTigo, all Glo customer will automatically latch onto the AirtelTigo network by 23rd April, 2022” in a stament released today.
According to the statement this partnership is essential to ‘provide wider coverage and faster internet access’. This is a ‘nationwide roaming arrangement which will enable AirtelTigo to provide voice, data, and sms services’.
Airtel and Tigo were separate network providers until 2017 when both merged in Ghana due to competition. However, in 2021 the Government of Ghana took over AirtelTigo when Bharti Airtel Ghana Holdings B.V., MIC Africa B.V decided to leave the Ghanaian market in 2020.
Glo first announced its launch in 2010 but it had to postpone to 2011 and 2012 due to some challenges. It has been operating ever since but not as many would have wanted from how it announced its presence in Ghana.
Now this partnership between AirtelTigo and Glo will not take away the products and services subscribers of Glo enjoy: ‘It is worth noting that all other conditions of service remain unchanged. This means, Glo custormers will continue to recharge with Glo’s scratch cards or electronic credit transfers and enjoy all existing Glo products including Value Added Services’.
Furthermore, the statement outlines ways Glo suscribers can enjoy these services in case they have any difficulty; “Glo customers who face any difficulty in automatically latching onto the AirtelTigo network are advised to manually select the AirtelTigo net in their phone/device’s network settings and enable Data Roaming, under Mobile Data Network Settings to enjoy superior experience on AirtelTigo network”.
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