The management of the Ghana Water Company Limited (GWCL) has announced that it will embark on a nationwide revenue mobilisation exercise to retrieve all arrears owed by customers.
The exercise, which will take place nationwide, will see disconnection teams in the various regions and districts offices to disconnect all categories of customers whose bills are in arrears.
A statement issued by the GWCL indicated that all disconnected customers would be made to pay their bills in full together with reconnection fees before they are reconnected.
The GWCL, therefore, advised its customers who are owing to pay their areas before the team gets to their locations.
“Make efforts to pay your bills and clear all arrears to avoid being disconnected,” the release stressed.
It further announced that apart from disconnecting defaulters, the teams will also check illegal connections, self-reconnections and the use of in-line booster pump at customers’ premises.
“All persons found to be engaged in such criminal activities shall be handed over to the police for prosecution,” it noted.
The management of the GWCL also advised paid-up customers to leave their payment receipts behind when leaving their homes or office premises to avoid wrongful disconnections.
“Customers who paid via mobile money or other electronic means will need to show SMS payment receipts as proof of payment,” the release further noted.
It entreated customers to cooperate with the teams as they undertake the exercise in efforts to collect and mobilise more revenue to improve water supply services in the country.
