The Kotoka International Airport (KIA) in Ghana has introduced self-service kiosks at ‘Terminal 3’ for international passengers, aiming to streamline the check-in process and enhance overall passenger experience.
The Ghana Airports Company Limited (GACL) has enrolled British Airways, Delta Airlines, United Airlines, and Turkish Airlines onto the self-service system.
According to a statement issued by the Airport Company, the self-service check-in kiosks are designed to facilitate a do-it-yourself approach, allowing passengers to perform various processes, including printing boarding passes and verifying their identification. Ground Handling Agents and GACL Customer Service Staff are available to assist passengers who require support.
The self-service system enables passengers to check in at their convenience, receive boarding passes, choose seats on board, and drop off their bags.
system’s efficiency depends on the airline’s check-in timeline, but it generally accelerates the check-in process, providing passengers with greater flexibility and control over their journeys.
The kiosks offer multiple language options to cater to diverse passenger needs, eliminating long queues and expediting the departure process.
The user-friendly system is designed to enhance the overall customer experience at KIA, aligning with the GACL’s ongoing investments in customer-centric initiatives.
The GACL has received recognition for its efforts, including the recent Level 1 Accreditation by the Airports Council International.
The activation of the self-service check-in kiosks, coupled with the government’s waiver on the pre-arrival visa regime from December 1, 2023, to January 15, 2024, is expected to further improve processing times and customer experiences at KIA.
The statement affirms the GACL’s commitment to providing world-class facilities and services, making passengers’ journeys at KIA pleasant and memorable.
The introduction of self-service kiosks aligns with global trends in airport technology and is poised to contribute to the airport’s reputation for efficiency and passenger satisfaction.
