The Consumer Protection Agency (CPA) has commended the government’s decision to offer relief to electricity and water consumers in the wake difficulties emanating from the outbreak of COVID-19 in the country.
The announcement of these reliefs, the CPA noted, is a good gesture and laudable measure that will help mitigate the effects of the coronavirus disease on Ghanaians.
The reliefs were announced by President Nana Addo Dankwa Akufo-Addo during his 6th national address to update the country on the coronavirus pandemic.
The Agency, in a statement signed by the Vice-Chairperson, Nana Yaa Akyempim Jantuah, urged implementing agencies and operators to ensure the category of consumers mentioned by the President do enjoy these reliefs without anomalies.
Read the full statement below:
THE CONSUMER PROTECTION AGENCY (CPA) COMMENDS GOVERNMENT ON RELIEFS ON UTILITY SERVICES
The Consumer Protection Agency (CPA) commends the government’s decision to give Reliefs on Electricity and Water supply to Consumers in these difficult and trying times in the wake of COVID- 19 in our country.Water supply to our homes has been made free for the months of March, April and May 2020 and also in addition that no Consumer should be disconnected on their Water service during the period under mention.
On the issue of Electricity Supply, the President directed that Electricity has been made free for Consumers who have an average monthly consumption of 50 KWA and below (Lifeline Consumers) and 50% reduction as a relief for Residential and Commercial consumers who consume electricity above the lifeline limit for the months of April, May and June using their March consumption pattern as a benchmark.
The announcement of these reliefs by the President is seen by the CPA as a good gesture and measure to help mitigate the effects of the COVID -19 on Consumers of Water and Electricity in the country.We urge all implementing agencies and operators mandated to ensure that the category of Consumers who are to enjoy these Reliefs as announced by the President does so without any discrepancies and anomalies.
We also wish to indicate that if there are any set procedures, guidelines, or information meant for beneficiary Consumers within the stated tariff classes these agencies should make them publicly available.
We are asking Consumers who believe they might not be enjoying the Reliefs as stipulated should contact our office on the following numbers 026 -815-0309, 0302 -737-205 or on our Social Media Handles (Twitter@ConsumersGh and on our Facebook Page: Consumer Protection Agency GhanaWe entreat you all to wash your hands regularly to stay a distance away from each other of at least a meter or two(Social distancing) to avoid being infected from droplets that might emit from the sneeze, cough, or sputum of an infected person standing very close by.
PLEASE STAY AT HOME AND AVOID CROWDS TO CONTAIN THE SPREAD OF COVID 19- STAY SAFE
Nana Yaa Akyempim JantuahVice-Chairman Consumer Protection AgencyFor